A 99.9% Server Uptime
The advantage of establishing your very own shared website hosting platform is that you don’t need to be worried about compatibility – you design a special set of software tools in such a manner as to work with a specific set of hardware components. The final outcome is something significantly more steady and reliable, since there are fewer possible risks of failure. We’ve set up our cloud hosting system using time–proven hardware parts plus a heavily modified version of Security–Enhanced Linux so as to set up a very safe home for your personal websites.
This is why, with all our shared website hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s very important that you also build your own network architecture. For this reason, we set up a custom–configured internal network in all our data center facilities. Based on premium–quality Juniper switches and routers, our internal network allows for ultrasonic data transfer speeds and is also fully redundant.
As a result, you can enjoy a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, irrespective of which hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to minimize all possible risks with our cloud hosting plans and despite the fact that we provide top–class customer support, there are instances when the client simply isn’t pleased with what we have to offer. Or he needs to switch to a more robust hosting service, like a VPS server or a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t fully satisfied, you will get a full refund.
24/7 Technical Support
We have cautiously handpicked each single member of our 24x7 support department to ensure that we can offer you the best customer support service that you can possibly get. Each of our technical support engineers has lots of years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are available to you 24–7–365 – you’ll be able to touch base with them at any time and they’ll reply back to you as soon as possible.
Their average ticket response time is just twenty minutes, whilst with many other hosting companies you have to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to within 1 hour.