A One–Hour Support Ticket Response Guarantee
Every single help request you submit to us will be attended to within maximum one hour. If your ticket or e–mail requires additional assistance from a server admin, we will without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of our Optional Admin Services package, all of the services included there will be performed at a time that is suitable for you.
A Top–Notch Customer Service
We will be available to you 24–7–365 to answer any queries that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require help with server administration tasks, you can check out our Optional Admin Services package, which includes backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and software installation procedures
An Intuitive Help Section
We have provided the Web Hosting Control Panel with an in–depth knowledge base, which offers elaborate explanations of all its features and functionalities. In addition, we have made in–depth video tutorials that will further explain to you how to carry out a particular operation or solve a frequently experienced issue. All the instructional articles and the video tutorials are easily reachable from each Web Hosting Control Panel section via the Videos and Help buttons in the upper right corner.