What does ?phone support? mean in the arena of Internet hosting?
Despite the fact that this is not the most importantfactor in order to recognize a reliable shared website hosting supplier from a bad one and a reseller from an actual supplier, being able to call and speak with a live person is an indicator that you aren't using the services of a one-person company and that you will be able to get in touch with somebody every time you're in need of support. The phone support for website hosting services may vary from general to dedicated, so the issues which can be resolved through a call differ depending on the specific service provider. In most cases, these matters are simpler and feature billing or 1st level tech issues because more difficult tasks usually need a support ticket where both you and the administrators can track what's going on with a given situation. Nonetheless, having the option to call your supplier can save you considerable time and efforts for the numerous tiny problems that will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Website Hosting
All our shared website hosting
packages offer telephone support 14 hours a day even on official holidays, therefore if you do not have an account yet, you will be able to call us and learn more about our solutions or whether we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to call the telephone number that is closer to you. In case you're a current customer, we will help you timely with all the general and billing issues as well as with a number of technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to talk with a live person and get things done without delay. Of course, some matters cannot be taken care of on the telephone, so in such a case you are able to use our ticketing system.
Phone Support in Semi-dedicated Servers
Any time you want more info about the Linux semi-dedicated servers
that we provide, you can call any of the three support lines that we have across the globe - in the U.S.A., the UK and Australia. By doing this, you can check ahead of time whether our services are appropriate for your web sites. If you are already our client and you have a semi-dedicated account, you are able to reach us on the phone for fourteen hours every day about any billing or basic matters. For entirely tech issues you will be able to take advantage of our ticketing system in order to get in touch with our tech support since someproblems simply require longer time to be resolved, but we can assist you over the phone with various minor tech issues as well, saving you time and efforts.