One-Hour Response Guarantee
Understand a lot more about the 1-hour response time guarantee and how you, as a customer, can benefit from it.
If you ever face a problem with your website and are unable to handle it on your own, ask the respective web hosting provider’s technical support team to assist you to bring the site back online. A quick resolution would be best, but lots of companies answer within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be fixed quickly, your site may not work properly or may not be accessible whatsoever for a lengthy period, so you may lose prospective customers since it’s rather unlikely that anyone would willingly return to a website that is inoperative. For this reason, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and help you in a well-timed fashion. If an application update does not go smoothly or you delete something unintentionally, for example, the site should be restored swiftly so as to prevent extended unavailability.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any support ticket that you post or any email that you write is only sixty minutes, even in case you contact us on weekends and national holidays. Irrespective of the nature of your problem or inquiry, we’ll lend a helping hand instantly and will give you the necessary information to fix any problem with your sites. The actual response time typically does not exceed 15 to 20 minutes, which is the reason why you can forget about waiting around for hours to get a problem solved or what is even worse than that – waiting around all day only to get a response that more info is necessary while nothing is solved. We will give you assistance at once because we know just how precious time can be in the dynamic Internet realm. The 60-minute reply guarantee applies to any technical or billing inquiry that you may have in regards to our shared website hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of just how essential it is to get timely help, we promise that you won’t ever have to wait for more than 1 hour to receive a reply to any support ticket that you post from your semi-dedicated server
Control Panel. In reality, you’ll rarely have to wait for more than twenty-thirty minutes and this applies to any enquiry no matter what its nature is – general, billing or technical. Also, our technical and client support staff is available to you 24x7, which implies that even in case you send a ticket during national holidays, you will always get an instant reply, which will contain the answer to a query, the solution to a predicament or the info required to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to spend an entire day awaiting a response like you would with plenty of other companies.