A live chat is one of the several channels of communication provided by some hosting companies as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster than a support ticket and it will make it much less likely to misspell or misunderstand a word compared to a telephone call with a representative. In addition, if the issue that you have needs some time to be investigated and dealt with, you'll be able to do something different at the same time instead of just waiting, as you would have to do when you call. You can also employ a live chat assistance service free of charge as long as you have world wide web accessibility even when your web hosting provider is situated in another country and they do not have a local telephone number you can call.
Live Chat Support in Shared Website Hosting
We provide a live chat support service for all of the shared website hosting plans that we offer and we will assist you with almost everything in real time. In case you do not have an account with us yet, we will be able to provide you with more details about the plans to help you to select the most suitable package. In case you are an active client, we're able to help you with any billing or general matter along with with various common technical matters, for example an email address setup in a desktop email client. If you cannot call us for some reason or you're in some country where we do not have a local phone number, our live chat is the best choice to contact us. Certainly, some problems need additional time to examine and test, therefore you will have to open a support ticket to our technicians, however, we are able to save your time and help you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, therefore whenever you have any kind of questions for our Linux semi-dedicated servers, you can get in touch with our customer care team at any time regardless if you've already obtained your account or not. In general, the chat service is for pre-sales, billing and basic questions and difficulties, yet we will assist you with many tech questions too. We can help you select the best plan for your websites if you don't have an account yet, we can respond to any kind of billing questions or issues you have or we can help you with installing your new email address on your computer or smartphone - all this will be done quickly as our live chat service is accessible all the time, every day. Every time you require help, you can talk with an agent and save a long time.