In case you’ve bought a web hosting plan and you’ve got certain queries about a particular feature/function, or in case you’ve stumbled upon some challenge and you require support, you should be able to get in touch with the respective technical support team. All web hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, since the easiest way to deal with an issue most often is to submit a ticket. This type of communication renders the responses sent by both sides easy to follow and allows the tech support team representatives to escalate the situation in the event that, for example, a sysadmin has to step in. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you will need to use no less than 2 separate accounts to touch base with the help desk support team and to actually manage the hosting space. Non-stop signing in and out of different accounts could sometimes be a headache, not to mention the fact that it takes quite a long time for the majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting
from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst browsing your files or fine-tuning various settings. The ticketing system is being strictly monitored 24x7x365 by our help desk staff members and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive help. In stark contrast to other providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info in regard to any billing or technical problem. On top of that, you can read a variety of educational articles, which will help you deal with the most common complications on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated servers
, was designed with the belief that you should be able to manage everything connected to your semi-dedicated server account from a single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or experience a difficulty, you can touch base with our client support team right away without the need to log into another admin interface. You can search through your web files or check various settings in your account while opening a new ticket or reading the response to an old one. In case you have many tickets and you’d like to find a given one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a response in no more than an hour irrespective of the nature of your query or issue.