24/7 Customer Support
Learn more about customer support and why it's hard to discover a hosting provider that offers top-class support.
Being able to contact your shared website hosting supplier when you have any kind of questions or encounter any issues is very important and how quickly they'll answer back and react is crucial, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support options are also a quick way to recognize genuine providers from resellers. The second in most cases answer only to e-mail messages or support tickets and you will need to wait for a whole day or even more so as to get an answer. In case your trouble calls for a few responses, you may end up losing several days in order to get a basic problem resolved. With a legitimate and reputable hosting supplier, you should be in a position to get in touch with the support anytime and get a timely response no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance promptly, that's why our shared website hosting
services feature 24/7 technical support along with various ways of communication. If you don't have an account yet, you can easily call us or use our live chat and talk to a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up getting a service which you cannot use. In case you already have your account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further investigation. In contrast to the vast majority of suppliers out there, we answer to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you can take full advantage of our 24/7 support services even on public holidays. Your sites will be available all of the time and so will we. With a lot of connection options, you're able to choose the most convenient approach to get in touch with us and learn more about our solutions if you do not have an account yet, or get support if you're already one of our customers. You're able to phone us, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour reply time warranty, though it rarely takes over 20 minutes to get assistance whatever the complexity of the problem. With our customer and technical support services, we'll be available for you every time you need us, not several days after that.
24/7 Customer Support in VPS Servers
Every VPS server
plan that we provide features 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to contact us at any moment, even weekends and holidays. For your benefit, we provide different ways of communication - phone support with a couple of local numbers around the world, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it is easier to monitor what's going on. The maximum guaranteed response time for all the emails and tickets is 1 hour, yet it rarely takes that long to get assistance. In case you add the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we provide include 24/7 support through different methods of communication and with a 1-hour max response time guarantee. If you want to learn more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers we have around the globe or you can use our live chat support and talk with a live agent. For solely tech difficulties that require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to track a given problem. The response time for them rarely is more than half an hour, so you can forget about waiting for a full day in order to get assistance. The support service is available for all the server-related matters, which includes the pre-installed software. In the event that you want help with third-party apps, you can consider ordering the Managed Services upgrade that we supply with all packages.